Privacy & Security

Effective date: January 1, 2009

We value your privacy. This notice describes our privacy policy and practices. We want you to know how we collect, use, and protect information about our online customers. This privacy policy will tell you:

  • What information we collect.
  • How we may share information.
  • How you can limit contact from us.

By visiting our website you are accepting the practices described in this Privacy Policy. Our website may contain links to other websites operated and maintained by third parties. Other websites may also reference or link to our site. The Dibble Institute is not responsible for the privacy practices or the content of such other sites. You should consult the individual privacy policies of those sites to determine their privacy practices before disclosing any personal information.


Information You Provide

We receive and may store any information you provide to us through our website. For example, we collect information that you provide when you place an order, register for our newsletter, send us an e-mail, call us, or participate in our grant activities. This information may include:

  • your name;
  • your mailing address;
  • your billing address;
  • your e-mail address;
  • your phone number(s); and
  • your credit card information.

It may also include any other personal or preference information you provide to us, including a record of your online product purchases. It may also include information you submit about other people, for example, the name and address of a gift recipient.

Automatically Collected Information

Our web servers automatically receive certain types of information whenever you interact with us through our site. For example, when you visit the site, our system automatically recognizes your domain name and IP address(es), date and time of visits, the type of browser you use, the website from which your visit originated, page visits, time spent on web pages, and other similar traffic data. No personal information about you is revealed in this process.


Our website may use “cookies” to customize your shopping experience or to keep track of your shopping cart. “Cookies” are pieces of information that are sent to your browser and stored in your computer’s hard drive. Cookies enable us to more easily communicate and interact with you. You may disallow cookies through your web browser and still browse and shop on our site.

Information from Other Sources

We may obtain information about you from outside sources and combine it with your account information. For example, we may use commercially available demographics and other marketing information from third parties to help us better serve you or inform you about products or services that we think will be of interest to you. We sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily. Finally, we may also purchase lists containing your personal information (i.e. postal address, phone number, e-mail address) for advertising and marketing purposes.


Personal Information

We may use your personal information to process or follow up with transactions initiated on the site, or let you know about products and promotions that we think may be of interest to you. We may share information provided by you directly or through cookies with companies that provide support services to us such as a transaction processor, printer, mailing house, or web host or with companies that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose, or to share that information with anyone other than the company and its agents.

Aggregate Information

We use aggregate information to analyze our site traffic, but we do not examine this information for individually identifying information. In addition, we may use anonymous IP addresses to help diagnose problems with our server, to administer our site, or to display the content according to your preferences. Traffic and transaction information may also be shared with business partners and advertisers on an aggregate and anonymous basis.


Under California law, you have the right to request and receive information from retailers concerning any third parties who have received personal information about you from the retailers for the third parties’ direct marketing purposes. Any such requests for information from us can be made by clicking here, by sending an e-mail to or by calling us at 1-800-695-7975.


We may disclose information you provide to our website when we believe disclosure is appropriate to comply with the law; when it is necessary to identify, contact, bring or defend legal action against persons or entities that we believe may be causing harm to you, our company or third parties; and when necessary, to protect or defend our rights or property.


This is a general audience website; it is not directed at children under the age of 13. We do not knowingly collect personal information from any child under the age of 13 at this website, nor do we send e-mail correspondence to anyone who tells us that they are under the age of 13.



If you provide our company with your e-mail address, you may receive e-mails from us. If you do not want to receive marketing or promotional e-mails from us, please send an email to Please call 1-800-695-7975 if you have further questions about our e-mail unsubscribe process. Your request will be handled promptly, although you may still receive marketing communications that were already in process prior to receipt of your request.

Other Mailings

If you supply us with your postal address on-line you may receive periodic mailings from us that may include information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us 1-800-695-7975. Your request will be handled promptly, although you may still receive marketing communications that were already in process prior to receipt of your request.


We have appropriate physical, electronic, and procedural security safeguards to protect and secure the information we collect. Nonetheless, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, we cannot guarantee the security of any information you transmit to or from our website, and you do so at your own risk.

Shopping on our site is safe! When you provide us with any personal information including your name, address, e-mail and credit card number, it is processed over a secure connection on secure servers. We use Secure Socket Layers (SSL) to encrypt all information you provide before sending it to our servers. SSL is the industry standard and the best software available for secure ecommerce transactions.

The VeriSign (PayPal) Secure Site Seal assures you that our web site has been authenticated by PayPal and that confidential transactions with our site are secured by SSL encryption.


Updates and changes to this privacy policy will be posted on our website and will be effective from the date they are posted. New policies will apply to all current and past users of the website and supersede any inconsistent policies previously in effect.


By using our website, you consent to our use of information that is collected or submitted as described in this online privacy policy. We may change or add to this privacy policy so we encourage you to review it periodically.